Job Description

By joining Sedgwick, you’ll be part of something truly meaningful. It’s what our 33,000 colleagues do every day for people around the world who are facing the unexpected. We invite you to grow your career with us, experience our caring culture, and enjoy work‑life balance. Here, there’s no limit to what you can achieve.

Newsweek Recognizes Sedgwick as America’s Greatest Workplaces National Top Companies

Certified as a Great Place to Work®

Fortune Best Workplaces in Financial Services & Insurance

Job Title and Location

Job Title: Liability Utilities Adjuster

Job Location: Scotland

Job Type: Permanent

Remuneration: Competitive salary taking into account skills, experience and qualifications

About the Role

Sedgwick is on the lookout for a focused and dependable individual to join our growing Utilities team as a Liability Utilities Adjuster. You’ll work across Scotland, managing your own caseload and attending site visits.

As one of the largest liability teams globally, Sedgwick supports clients through complex property, motor, product, and professional claims. Our Utilities sector is fast‑paced and ever‑evolving, dealing with incidents such as burst water mains, electrical faults, fires, and sewage escapes—often involving multiple parties and urgent response.

You’ll need to be calm under pressure, highly organised, and flexible in your approach. The role demands quick thinking, strong communication, and a full, clean driving licence.

Expect to manage your own portfolio of claims for utility providers, investigate incidents on‑site, and collaborate with colleagues on major multi‑party cases. You’ll capture and share data clearly using tools like Excel, PowerPoint and TEAMS, ensuring clients stay informed and confident in our service. Every case will require a professional, methodical approach and a commitment to delivering results.

This is perfect for someone who enjoys variety, thrives in challenging situations, and wants to make a real impact in a vital area of claims management.

The Skills You Will Have When You Apply

• Property Claims Expertise: Demonstrable technical proficiency in property claims, with active progression towards recognised professional qualifications.
• Liability Knowledge: Sound grasp of core liability principles, encompassing tortious duties, statutory obligations, and associated legal frameworks.
• Incident Handling Experience: Prior exposure to complex, multi‑party incident resolution is advantageous.
• Digital Proficiency: Confident utilisation of Microsoft Office applications in a professional setting.
• Collaborative Working: Proven ability to collaborate effectively within a multidisciplinary team environment.

What We’ll Give You for This Role

• Competitive salary taking into account skills, experience and qualifications
• A Self Invested Personal Pension Scheme (SIPP)
• Holiday allowance of 25 days plus bank holidays
• Flexible working from our office or your home

Health & Support

• Private healthcare plan (including pre-existing conditions)
• Life assurance
• Employee assistance programme for employee wellbeing
• Group Income Protection

Other Benefits

• Voluntary flexible benefits – green car scheme, travel insurance, dental cover, cycle to work scheme, season ticket loan, wellbeing and digital GP applications
• Discounts on various products and services

This isn’t just a position, it’s a pivotal role in shaping our industry.

At Sedgwick, you won’t just build your career; you’ll cultivate a team of experts. Our Sedgwick University offering empowers you to excel as well as your team members, with the most comprehensive training program in the industry which includes more than 15,000 courses on demand, training specific to roles, and opportunities to continue formal education.

Together, we’re not only reshaping the insurance landscape, we’re building a legacy of talent. Come and be a catalyst for change within our industry.

Next Steps for You

Think we’d be a great match? Apply now – we want to hear from you.

As part of our commitment to you, we are proud to have a zero tolerance policy towards discrimination of any kind regardless of age, disability, gender identity, marital/ family status, race, religion, sex or sexual orientation.

After the closing date we will review all applications and may select some applicants for an interview (which may be virtual, or in‑person).

Sedgwick is an Equal Opportunity Employer.

The statements contained in this document are intended to describe the general nature and level of work being performed by a colleague assigned to this description. They are not intended to constitute a comprehensive list of functions, duties, or local variances. Sedgwick retains the discretion to add or to change the duties of the position at any time.