Job Description

Overview

NTT DATA Business Solutions Group (NDBS) is part of the NTT DATA Corporate Group, a top 10 global IT services provider, headquartered in Tokyo, operating in more than 50 countries. We provide premier SAP services, from deep industry expertise consulting to applied innovations in digital, cloud, automation, and system development to business IT outsourcing. As a global SAP Platinum Partner, NDBS leverages its global expertise to deliver quality outcomes for multinational and single-country operations. With over 15,000 SAP experts across 31 countries, we help solve real problems and seize opportunities for growth around SAP strategy and operations. Our Change Assurance Practice has grown consistently, with market opportunity to help existing & new customers achieve digital transformation goals through change management and project-based training services. On-the-job training is provided on the NDBS project toolset.

Job Summary:

As the Senior Change & Training Consultant you will be responsible for leading and managing change activities confidently across IT-led transformation programmes, ensuring that all impacted stakeholders are engaged, supported, and prepared for change. You will apply relevant change management approaches within the relevant Statements of Work for each implementation type.

Supervisory Responsibilities

• Depending upon the programme you may or may not have supervisory responsibility for other OCM professionals who may be part of the NDBS OCM team or part of the client organisation.

Duties / Responsibilities

• Act as a key member of the project team, working closely with client stakeholders to assist the successful delivery of change initiatives.
• Apply the OCM methodology to manage and deliver change activities in line with programme objectives to deliver high-quality Business Change deliverables on time, in line with programme plans and statements of work (SOW).
• Lead stakeholder engagement efforts to ensure alignment and commitment across the organisation.
• Provide leadership and direction to change teams where required, ensuring effective collaboration and delivery.
• Provide technical support for Change and Training tools (e.g., Enable Now, WalkMe) when required.
• Share knowledge and best practices within the wider OCM team to enhance methodologies and approaches.
• Contribute to business development activities, by providing input and responding to RFPs, and participating in pre-sales activities.
• Support our continuous improvement mindset with recommendations for enhancement or innovation.

Typical responsibilities

• Change Management Support
• Training Program Development and Delivery
• Stakeholder Engagement
• Measurement and Reporting
• Continuous Improvement

Qualifications

• Ideally PROSCI or Advanced APMG Change Practitioner.

Required Skills / Abilities

Experience:

• Proven experience in Organisational Change Management, ideally within large-scale transformation programmes.
• Strong stakeholder management and engagement skills, with the ability to influence at all levels.
• Experience in applying structured change methodologies and adapting them to different organisational contexts.
• Proven ability to assess change impacts, develop change strategies, and execute plans effectively.

Skills:

• Strong communication and facilitation skills, with experience in developing and delivering change communications and training.
• Experience in leading or working within change networks to drive adoption and sustain change.
• Experience of leading Training as part of IT implementation programmes and experience of developing Training strategies, Training Curriculum and Training Needs Analysis.
• Experience of and strong knowledge of business processes to effectively analyse and advise on interdependencies, process and role impacts.
• Experience of explaining system processes in a business context.
• Ability to analyse complex situations, identify root causes, and develop creative solutions to challenges that arise during change initiatives.

Personal Attributes

• Comfortable working in fast-paced, complex environments with multiple stakeholders.
• A proactive and solutions-oriented mindset, with the ability to anticipate challenges and develop mitigation strategies.
• Experience in SAP-related change management projects is highly desirable.
• Natural curiosity to understand and resolve challenges.
• Interest in ongoing learning and development.
• Willingness to travel and work flexibly to meet project demands.
• Excellent English language skills both written and verbal.
• Due to our customer reach extending across Europe and beyond, there may be opportunities to use language skills.

Benefits

• Home-Based Contract: Working from home contract subject to operational and project requirements.
• Generous Holiday Allowance: 28 days of paid holiday annually (pro-rated for part time employees).
• "Free Fridays" Initiative: An additional 12 days off per year, pro-rated for part time employees.
• Financial Security: Group Life Assurance offering, 4 times base salary.
• Pension Scheme: Employer contribution 5%, minimum 4% contribution required with option to increase.
• Income Protection: Group Income Protection plan.
• Health and Well-being: Private Medical Insurance with optional family cover for L3 level and above; includes 24/7 helpline, coaching, and additional support.
• Technology and Tools: Laptop and mobile phone for business and personal use.
• Wellness Initiatives: Cycle to work scheme.
• Environmental Responsibility: Electric Car Leasing scheme available.